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FAQ
- We have a 14 days refund policy.
- Any item returned for a refund or exchange must be received back in the same condition and with the same packaging as was sent to you.
- When sending back an item due to change of mind you will need to pay for return postage and ensure safe return.
- We use Royal Mail Special Delivery https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm for UK deliveries and International Tracked and Signed elsewhere https://www.royalmail.com/sending/international/international-tracked-signed
- Shipping charges are £10 for UK and £20 for International delivery.
- Royal Mail state there are still potential delays with their services (COVID).
- International shoppers will see the UK 20% VAT removed at check out and may be liable for duties / taxes upon. International shoppers may experience delays due to Customs.
- Dispatch is usually within 3 to 5 working days unless the item needs soldering or alteration.
- We aim for 3 weeks workshop turn around (ring sizing / bespoke orders etc) but can be much quicker than that.
- Bespoke orders - items that are created / adjusted specifically to your requirements - are not elligible for return.
- Our standard workshop fee is £50 plus £10 postage which covers most sizing and soldering requirements.
- We advise jewellery that has not been soldered yet, such as charms attached using a jump ring, not be worn until soldered.
- It is best that Jewellery with closed back settings not be worn in water.
- Items with pearls, turquoise and coral should be kept away from direct contact with perfume, moistorisers and water - lustre erosion can occur over time
- Victorian / Antique chain predates current UK hallmarking requirements which means the word ‘gold’ can not be used in the description without a full hallmark.
- The Victorian / Antique chains we use are unmarked and tested for 9ct gold, they have a much softer and in our opinion more flattering colour than modern gold.
- We do not sell 'plated' jewellery.
- Annina Vogel Limited is an online business. We are available to answer questions via Instagram messaging and email correspondence.
Annina Vogel Limited is registered in England and Wales. Company Registration No. 06793760